We aim to send your orders within 7 days of the date of the order. Please note that all orders are handled by our volunteers who are not dealing with orders every day.
Orders will be despatched by second class post. We only deliver to addresses in the UK.
Items bought through our website from local artists and artisans will be despatched directly from them.
What should I do if my order isn’t delivered?
If your order hasn’t been delivered within 10 days of ordering, please email firstname.lastname@example.org.
What should I do if an item is missing from my order?
If an item is missing from your order, please email email@example.com.
Please let us know exactly what’s wrong with your order. Remember to include your order number and full name as this will help us speed up the search for your order details.
Our returns policy
If you have bought something from the online shop and would like to return it, keep the item (in its original condition) and email firstname.lastname@example.org. Include your order number and full name as this will help us speed up the search for your order details.
Please note that items bought through our website from local artists and artisans will normally only be returnable if they are faulty or incorrect.
We will do our best to ensure a prompt refund payment, but there may be a delay, so we ask for your understanding.
By original condition, we mean unused and in its original packaging with labels.
What should I do if I’ve received a faulty or incorrect item in my order?
Returning a damaged, defective or incorrect item:
- If the item was damaged in transit, is defective or if we sent you an item you did not order: please email email@example.com.
To ensure the safe return of your items and the correct allocation of the items against your account, please follow the guidelines below:
- Include a print out of your original order email.
- Indicate why you’re returning the item.
If you don’t have the order email or can’t print it, please include a piece of paper with the name of the person who purchased the items, their email address, telephone number, the order number and the reason for the return.
Please ensure that any items to be sent back are returned securely. The Gibberd Garden Trust cannot be held liable for returned items which do not reach us. Please email us before returning any items.
The address for returning items from local artists and artisans will be direct to them and the address for this will given on request or supplied by them with your order.
Returns address for items from the Gibberd Garden Shop:
The Gibberd Garden
Please email us at firstname.lastname@example.org.
Please include details of your order to help us to identify it.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Placing an Order
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Payment will be taken when the order is placed.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
We will confirm our acceptance of the order to you by sending you an e-mail that confirms that the Products have been dispatched (Order Completed).
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available , we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.